Shared Services and SG&A Operating Models

Shared services organizations have evolved from centralized back offices to strategic, value-adding business partners handling complex functions. However, while this has led to significant savings, the returns today are diminishing.

To ensure continuous performance, SSOs need to refocus on their company's overall objectives. In particular, they need to make clear choices on how to sustainably create value by taking advantage of opportunities presented by technology and market trends.

Our consultants work with you to address your agenda and get the most from your SSO. Our capabilities cover four areas:

Assess and define. We help you set a baseline of performance and align your SSO’s performance with the company’s overall strategic objectives.

Design. We help you develop a future-state operating model, including organizational design, process design, technology, and resource allocation. We also help set a workforce transition roadmap.

Build. We help you build your shared services capabilities. This may include partner selection, implementation roadmap and strategy, talent management, KPI selection, service-level agreements, and training plans.

Deploy. We work with you to deploy and optimize your shared services operations, executing the training and transitions, validating the service-level agreements, and implementing continuous improvement programs.